Refund Policy

Eligibility for a Refund or Replacement

You may be entitled to a refund, replacement, or repair if your product:

• Arrives damaged or defective
• Is significantly different from the description or images shown
• Does not match the sample or demonstration product
• Is unsafe or unfit for its intended purpose

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.

An exception applies to unopened, undamaged products returned within 14 days of delivery at the customer's shipping expense. Items must be in their original, saleable condition.

Food & Perishable Products

For health and safety reasons, opened food items (including matcha powder) cannot be returned or refunded unless they are faulty, contaminated, or significantly misdescribed.

How to Request a Refund

1. Contact us within 7 days of receiving your order via our contact page or at hello@matchahorikku.com.
2. Include your order number, a description of the issue, and photos where applicable.
3. We will respond within 2–3 business days with instructions.
4. Approved refunds are processed back to the original payment method within 5–10 business days.

Return Shipping

For faulty or incorrect items, we will cover the cost of return shipping. For change-of-mind returns, shipping costs are the customer's responsibility. We recommend using tracked postage, as we are not responsible for items lost in transit.

Catering & Events

Deposits paid for catering bookings are non-refundable within 7 days of the confirmed event date. Cancellations made more than 7 days prior may be eligible for a partial refund at our discretion.

All Prices in AUD

All refund amounts are processed in Australian Dollars (AUD) and reflect the original amount paid including any applicable GST.