Terms & Conditions

1. About Us

Matcha Horikku ("we", "us", "our") is an Australian-based online retailer of premium Japanese matcha products and accessories, operating at matchahorikku.com.au. By accessing our website or placing an order, you agree to these Terms & Conditions.

2. Orders & Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct pricing errors at any time. An order confirmation email does not constitute acceptance of your order; acceptance occurs when the order is dispatched.

We reserve the right to cancel or refuse any order at our discretion, including where a product is out of stock or where we suspect fraudulent activity.

3. Payment

We accept payment via PayPal and Cash on Delivery (COD) where available. All transactions are processed securely. We do not store your full payment card details on our servers.

4. Shipping & Delivery

We currently ship within Australia. Estimated delivery times are provided as a guide only and are not guaranteed. Risk of loss and title pass to you upon delivery. A delivery fee applies to all orders as displayed at checkout.

5. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Please refer to our Refund Policy for full details.

6. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Matcha Horikku and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Matcha Horikku is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for the relevant product.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

9. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact

Questions about these Terms? Reach us at our contact page or email hello@matchahorikku.com.